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  • To Whom it may concern, Vertical Options installed an elevator for us at a new apartment building on the South Hill in Spokane in March of 2015. Their workmanship was very good and the work was done in a timely fashion. We are very happy with the finished product and felt like their price was very competitive. A couple of months after installation the elevator experienced some minor maufacturing defects, which Vertical Options fixed promptly and under warranty, free of charge. we have not had any issues since. Moving forward Vertical Options has performed routine maintenance on this elevator. Their techs are very polite and considerate. Their response time is very reasonable. I can recommend Vertical Options Elevator for elevator installation, service or repair. It has been a pleasure working with them and I look forward to and ongoing business relationship in the future. Sincerely,

    Nick M., Owner of The View on Lincoln

  • Here at Royal Park Retirement Center our geriatric population relies so heavily on our two elevators. When we were researching to find a reliable new company, Wade Friesen and his company Vertical Options came highly recommended by other elevator technicians. During the contract negotiations Vertical Options explained every detail of the service we would receive and the cost, with NO surprises. Its been two years and we have enjoyed worry free elevator service. The elevator technicians working at Vertical Options are very knowledgeable, professional, and have great communication skills. When they have completed a service or maintenance we always receive a detailed explanation of what was done or what still needs to be done. Our elevators are in perfect operating order and our pits and elevator mechanical rooms are always clean and well maintained. Thank you Vertical Options,

    Royal Park Retirement Center, Maintenance Staff

  • In the year that we have known Vertical Options, they have done work for our buildings and our elevators outside the scope of our current contract. The latest work that has been ordered through Vertical Options is a sophisticated workman's hand rail that is now required above two of the elevator cars. Vertical Options has also taken it upon themselves to contact and order electrical flow studies from Avista Utilities to see which of their energy incentive programs will help pay for our elevator upgrades. I highly recommend Vertical Options, the friendly, timely, and fair priced company!

    Tom Wilkening, Owner TRW Development and Management

  • To Whom it May Concern, I am writing this letter of recommendation for Vertical Options. It has been my pleasure to work with Vertical Options. Vertical Options upgraded our aging elevator and brought the mechanical system up to code after giving us an affordable and competitive bid. Wade worked with me to modernize the interior and exterior appearance of the elevator car with new lights, walls, flooring and panels. We are very pleased with the results. Since then Vertical Options employees have performed monthly maintenance flawlessly and have responded promptly whenever we have any issues. I highly recommnend this young professional for all elevator projects because Vertical Options is honest, dedicated, determined and delivers wonderful personal service -- most important of which is always responding in a timely manner. I appreciate all of these things in doing business with VO. Sincerely,

    Leslie Cooley, President Northview Condominium Association

  • Vertical Options has performed elevator maintenance for Premiere Property Services and brought our lifts into code compliance. Vertical Options' work was done professionally, on time and within budget.

    Ed Parents, Property Manager Premier Property Management

  • For myself, I look for three things in a company: Does the owner answer the phone when you call, when you hire them for the job, do they start on time, and does the owner have Integrity? With Keelu and Wade, I can personally attest that this is always true. Not only will Vertical Options perform excellent and timely work, but they will make the effort to educate any person interested on all aspects of the project they are working on. If you are looking for high quality craftsmanship, timely and efficient workmanship, then I would not hesitate to recommend Vertical Options.

    Dan Freerksen, Owner James Park LLC.

  • “We highly recommend Vertical Options. The service was prompt, friendly, responsive to our needs and reasonable priced. We also appreciate the fact that this is a local company and encourage other local companies to use their services. Vertical Options was very responsive to our request for a bid and In fact, their bid came in much lower than the other company. The company took care of the needed repair in less time than initially proposed, so the bill came in even lower than the initial projection. Vertical Options offered to perform the work on a Saturday, so our tenants and customers were not inconvenienced in the least. Following the repair, they even cleaned the carpet in the elevator, which was soiled due to the oil leakage resulting from the problem. The elevator is working great!”

    Suzanne Jennings, Spokane Home Builders Association